Australian families are losing loved ones to gambling. The industry’s ‘I know nothing’ defence beggars belief | Zoe Daniel

From the publisher

Readers of a certain age will recall the Hogan’s Heroes TV series with affection and the implausibility of the Sergeant Schultz defence: “I know nothing.” But that’s pretty much what the multibillion-dollar gambling industry giants would have us believe. It wasn’t us. That’s the response from the industry that has turned Australians into the biggest gambling losers in the world after the deplorable allegations made to a Senate inquiry this week. It’s not our fault. It’s not part of our “customer offering”, a euphemism for inducements, to supply drugs and escorts to problem gamblers. Not to mention bonus bets and the incentives presented to those who are hooked by their…

The source's own excerpt, unedited